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Updating Password

Overview​

Covers changing your Tactical ID / IdentityHub password from inside an authenticated session — for when you know your current password and just want to change it. If you're locked out and can't log in at all, use Forgot/Reset Password instead.

Prerequisites​

  • Your current username and password.
  • Access to your authenticator app if MFA is enabled on your account (not all accounts have this configured).

Steps​

  1. Go to https://auth.mchmr.ai and log in with your current username and password.
  2. If your account has MFA enabled, you'll be prompted for an Authentication code — open your authenticator app, enter the one-time code, and click Continue. (Most typical user accounts won't see this step.)
  3. You land on the My applications page. Click the settings (gear) icon in the top right.

Settings (gear) icon on the My applications page

  1. On the account settings page, find the Change your password section and click Change password.

Account settings page — User details tab, Update details card, and Change your password card with Change password button

  1. On the Change password screen, enter your new password in Password and Password (repeat), then click Continue.

Change password screen — Password and Password (repeat) fields, Continue button

  1. Your password is updated — log in going forward with the new password.

Troubleshooting​

  • No "Change password" button visible: make sure you're on the account settings page (gear icon from My applications), not the My applications page itself.
  • Don't have an authenticator app / lost MFA access: contact your Apex Edge administrator for help recovering access.
  • Forgot your current password entirely: this flow requires knowing your current password — use Forgot/Reset Password instead.
  • "No settings flow configured" under Update details: this is expected — that card isn't used for password changes; use the Change your password card below it instead.